Team/Player Participation Payment Terms
At Hawa, we strive to provide a seamless and secure payment experience for team creators and players participating in tournaments. Please review the following payment terms and conditions related to team/player participation fees.
1. Holding of Payments:
Upon the completion of the tournament, Hawa app will hold the team/player participation payments for a period of three days. This holding period allows for the necessary verification and processing of tournament completion.
2. Reporting Tournament Incompletion:
In the event that a tournament is not completed for any reason, it is the responsibility of the team creator/player to report the tournament incompletion to Hawa app. This report must be submitted within a maximum of three days from the last day of the tournament. Please promptly notify us if any of the following cancellation cases occur:
Cancellation of the tournament by the organizer before or during the tournament.
Cancellation before or during the tournament by Hawa management for any reason.
Cancellation reported by the team creator/player as described above.
3. Refund Policy:
Hawa app has established a refund policy to ensure fair treatment of team creators and players in cases of tournament cancellations. The following refund scenarios apply:
a) Full Participation Fee Refund:
Team creators/players will be eligible for a full refund of their participation fees in the following cases:
Cancellation of the tournament by the organizer before or during the tournament.
Cancellation before or during the tournament by Hawa management for any reason.
Cancellation reported by the team creator/player within the specified timeframe.
b) Refund Processing Time:
Please note that the refund process may take up to seven working days from the time the cancellation is acknowledged by Hawa app. We appreciate your patience during this period and assure you that we are committed to processing refunds as quickly as possible.
It is important to emphasize that refunds will only be processed if the cancellation meets the specified criteria outlined above.
We encourage all team creators and players to thoroughly review tournament details, including the reliability of the organizer and any potential risks associated with participation, before committing to a tournament.
If you have any questions or require further assistance regarding the team/player participation payment terms or refund policy, please reach out to our dedicated customer support team. We are here to provide you with the necessary guidance and support.
Thank you for choosing Hawa app, and we look forward to ensuring a secure and enjoyable tournament experience for all participants.
Privacy Policy
Effective Date: 15-08-2023
This Privacy Policy applies to the Hawa app, provided by Hawa, hereinafter referred to as "the App." At Hawa, we are committed to protecting your privacy and ensuring that your personal and sensitive user data is handled securely and transparently. This Privacy Policy explains how we collect, use, and share user data and outlines our data handling procedures.
1. Data Collection
The App may collect the following types of personal and sensitive user data:
- [List the types of data your app collects, e.g., email address, name, location, device information, etc.]
- Name
- Device Id
- Location
2. Use of Data
The personal and sensitive user data collected by the App is used for the following purposes:
- User account creation
- Tournament participation
- Payment processing
- Notification service
3. Data Sharing
The App may share personal and sensitive user data with the following parties:
- Payment processors
4. Data Security
We implement secure data handling procedures to protect personal and sensitive user data from unauthorized access, disclosure, alteration, and destruction.
5. Data Retention and Deletion
The App follows data retention and deletion policies that ensure user data is retained only for as long as necessary for the purposes for which it was collected.
6. Privacy Point of Contact
For any inquiries, concerns, or requests related to your privacy, you can contact our Privacy Point of Contact at info@hawaapp.com.
7. Policy Availability
This Privacy Policy is available on an active, publicly accessible, and non-geofenced URL. It is non-editable and can be accessed in a standard web browser without any special plugins or handlers.
By using the App, you consent to the collection, use, and sharing of your personal and sensitive user data in accordance with this Privacy Policy. We encourage you to review this policy periodically for any updates.
Thank you for using the Hawa app. Your privacy and data security are important to us. If you have any questions or require further assistance, please contact our customer support team.